# initdesk.com > AI help desk for small teams. Turn support emails into tickets, draft replies with AI, and see customer context beside every conversation. ## Documentation - [Help Center](https://help.initdesk.com): Product guides for getting started, email and inbox setup, AI, Help Center publishing, integrations, multilingual support, billing, and more. - [Help Center llms.txt](https://help.initdesk.com/llms.txt): Machine-readable index of Help Center articles for AI assistants and search systems. - [Developer API](https://developers.initdesk.com): API for tickets, requesters, messages, and Help Center—base URL https://api.initdesk.com, OpenAPI at https://api.initdesk.com/schema.yaml. - [Developer API llms.txt](https://developers.initdesk.com/llms.txt): Machine-readable index of API reference pages. - [Updates & Changelog](https://initdesk.com/updates): Full history of new features, enhancements, and product changes. ## Blog - [Blog index](https://www.initdesk.com/blog): Tutorials, customer service ideas, tool comparisons, and product notes (RSS feed: https://www.initdesk.com/blog/rss.xml). - [API, webhooks, or BYOD](https://www.initdesk.com/blog/public-api-webhooks-or-byod): Which integration to use—the new API (you call initdesk), webhooks (initdesk pushes events), or BYOD (initdesk calls your customer endpoint for sidebar context). - [Connect to the initdesk API in 15 minutes](https://www.initdesk.com/blog/getting-started-initdesk-api): Issue a token, find your organization ID, and run your first curl against api.initdesk.com. - [Steer AI drafts with a few words](https://www.initdesk.com/blog/ai-draft-instructions): Optional draft instructions for edge cases the help center does not cover, with you still approving sends. - [Self-service that actually gets used](https://www.initdesk.com/blog/self-service-that-gets-used): One front door for your help center, AI chat that shines when articles are well designed, fewer stale pages, and when to route people to email support. - [From founder-led support to a repeatable voice](https://www.initdesk.com/blog/founder-support-to-repeatable-voice): One-page voice rules, gold-standard replies, escalation clarity, and keeping help center and inbox aligned after releases. - [Linear issues from support tickets (without losing the story)](https://www.initdesk.com/blog/linear-issues-from-support-tickets): Connecting initdesk and Linear—defaults for routing, create vs link, what to capture before creating an issue, and closing the loop with customers. - [Hand off a support thread without losing the customer](https://www.initdesk.com/blog/hand-off-support-threads-cleanly): Assign tickets, internal notes, tags for urgency and status, customer-visible handoff replies, and keeping product work linked without breaking the email thread. - [Use initdesk as a Chrome app](https://www.initdesk.com/blog/initdesk-chrome-app): Install initdesk from app.initdesk.com in Chrome for a standalone support window, dock icon, push notifications, and mobile home-screen setup. - [First response norms for small teams (without copying enterprise SLAs)](https://www.initdesk.com/blog/first-response-norms-without-slas): Measure inbox reality, set business-hour targets by priority, triage rituals, and what to publish to customers—without enterprise SLA machinery. - [Shared inbox vs help desk: what SMB teams actually need](https://www.initdesk.com/blog/shared-inbox-vs-help-desk): When to stay on a shared inbox, when to upgrade to a full help desk, first-response norms without enterprise SLAs, and how AI-first tools blur the line for email-first teams. - [Help Center analytics without a data team](https://www.initdesk.com/blog/help-center-analytics-without-data-team): Five metrics in initdesk Insights, zero-result searches as an editorial backlog, a 15-minute weekly ritual, and when the built-in dashboard is enough. ## External Profiles - [Linear integration directory](https://linear.app/integrations/initdesk): Official listing for creating and linking Linear issues from initdesk tickets. - [X profile](https://x.com/initdeskhq) - [LinkedIn](https://www.linkedin.com/company/initdesk) - [G2 profile](https://www.g2.com/products/initdesk/reviews): initdesk reviews and product details on G2. ## Core Capabilities - **AI & Automation**: AI-drafted replies, AI-powered auto-tagging, AI ticket summaries, sentiment analysis, webhooks, and workflow-ready events. Workflows are in beta. - **Ticket Management**: Shared inbox, inbox organization, inbox Channels, Telegram support tickets, tags, bulk actions, Waiting Customer view, spam/invalid handling, and keyboard-first triage. - **Help Center**: Search-first Help Center with Live Chat widget, localized UI (en, es, pt-BR, nl, fr, de, it), Help Center analytics dashboard, draft/import flows, collections, article publishing, custom domains, llms.txt, and sitemap.xml. - **Collaboration**: Unlimited users, unlimited inboxes, organizations, avatars, multilingual interface, internal notes/collaboration, and user-level email and push notification preferences. - **Integrations**: API (tickets, customers, messages, Help Center), webhooks, Slack notifications. - **Plugins**: Slack, AbacatePay, Linear issue creation/linking. - **BYOD - Bring your own data** (Custom Data): Connect any API to display live customer data in tickets. ## Recent Product Updates - [Define customer interaction style per inbox](https://initdesk.com/updates/customer-interaction-style-per-inbox): Choose Helpdesk or Conversational style per inbox so customer-facing emails match each team's tone. - [Chat bot can now create tickets](https://initdesk.com/updates/chat-bot-can-create-tickets): Escalate Live chat conversations to inbox tickets when customers need human follow-up. - [2-way sync Linear status](https://initdesk.com/updates/linear-2-way-sync-status): Tracked tickets sync to Pending associate and move to Focused when the linked Linear issue is done. - [Custom sender names per inbox](https://initdesk.com/updates/custom-sender-names-per-inbox): Set a custom sender name for each inbox in Settings > Inboxes > Channels > Email settings. - [Ticket numbering](https://initdesk.com/updates/ticket-numbering): Choose sequential, random numeric, or alphanumeric ticket references in Settings > General. - [Telegram channel](https://initdesk.com/updates/telegram-channel): Connect Telegram to an inbox and manage Telegram conversations as support tickets in initdesk. - [Notification preferences](https://initdesk.com/updates/notification-preferences): Choose user-level email and push notification preferences for new tickets and customer replies. - [initdesk API](https://initdesk.com/updates/initdesk-api): Public API and developer docs for tickets, customers, messages, and Help Center at api.initdesk.com. - [Push notification](https://initdesk.com/updates/web-push-notifications): Enable new ticket push notifications on supported desktop browsers and Android devices. - [Help Center analytics](https://initdesk.com/updates/help-center-dashboard): See Help Center and Live chat activity, including views, searches, top paths, and search terms with no results, in one dashboard. ## Pricing [Full pricing details](https://initdesk.com/pricing) One plan. Usage-based per organization. No per-seat fees. No feature gating. | Valid tickets/mo | Price/mo | Effective per valid ticket | | ---------------- | -------- | -------------------------- | | 500 | $14.90 | $0.0298 | | 750 | $21.39 | $0.0285 | | 1,000 | $27.88 | $0.0279 | | 1,500 | $40.86 | $0.0272 | | 2,500 | $66.82 | $0.0267 | | 5,000 | $131.72 | $0.0263 | The plan includes up to 500 valid tickets. After that, each additional 250-ticket block adds $6.49. Billing follows valid ticket volume handled in the cycle. Tickets marked as Spam or Invalid are excluded from billing volume. ### What's included (all tiers) - Unlimited users and unlimited inboxes - AI-drafted replies, AI-powered auto-tagging, AI ticket summaries - Sentiment analysis - Help Center with AI chatbot - Live Chat widget - Linear issue creation and linking - BYOD (Bring Your Own Data) — custom API data in tickets - Webhooks - Basic reporting & analytics - Multilingual support ### Pricing principles - **No per-seat pricing**: adding teammates doesn't increase the bill. - **AI is included**: drafts, tagging, and Help Center AI are not paid add-ons. - **14-day free trial**: no credit card required. ### Pricing FAQ **Do you charge per seat?** No. initdesk charges by monthly valid ticket volume, so the plan includes unlimited users. Billing is tied to the organization. **Does that price include all features?** Yes. One plan, everything included: AI drafts, auto-tagging, AI ticket summaries, sentiment analysis, Help Center with AI chatbot, multilingual support, webhooks, and reporting. We do not charge extra for AI. Workflows are in beta. **What happens when my volume grows?** Your monthly price increases with the number of valid tickets you handle. The plan includes 500 valid tickets, then grows in fixed 250-ticket blocks at $6.49 per block. You do not need to buy extra seats or separate AI add-ons. Simulation: - 500 valid tickets: $14.90/mo - 750 valid tickets: $21.39/mo - 1,000 valid tickets: $27.88/mo - 1,500 valid tickets: $40.86/mo - 2,500 valid tickets: $66.82/mo - 5,000 valid tickets: $131.72/mo **Do unused tickets roll over?** No. Unused tickets expire at the end of each billing cycle and do not roll over. **What happens if I exceed my monthly ticket block?** If your valid ticket volume goes above your current block, that billing cycle is charged on the next applicable 250-ticket block. Each additional block adds $6.49. Spam and Invalid tickets are not counted. **What counts as a ticket?** One customer conversation thread counts as one ticket, including unlimited replies, internal notes, AI drafts, and auto-tagging. Tickets marked as spam or invalid are not counted. **Which payment methods are accepted?** Credit cards, Google Pay, Apple Pay, Cash App Pay, and US bank accounts. Payments are processed by Polar via Stripe. **Can I cancel anytime?** Yes. No long-term contracts. Cancel or change your subscription whenever you need to. ## General FAQ **How does initdesk compare to other help desk solutions?** initdesk was built for SaaS teams that need customer context inside support. Every ticket can sit beside customer data, Linear issues, AI drafts, tags, and help center answers, without charging per teammate. **Do I need technical knowledge to use initdesk?** No. Setup takes just a few minutes — connect your email, name your organization, and you're live. No technical knowledge required. See the [Quickstart guide](https://help.initdesk.com/getting-started/quickstart-167). **Is there a trial period?** Yes, there's a 14-day free trial — no credit card required. After the trial, if no subscription is active, your organization may move to limited access until you upgrade. Free or trial organizations can later be deleted after the inactivity window described in the Terms of Service. **How much does initdesk cost?** Pricing starts at $14.90/mo for up to 500 valid tickets. After that, each additional 250-ticket block adds $6.49. There are no per-seat fees, and tickets marked as Spam or Invalid do not count. See [pricing details](https://initdesk.com/pricing). **Does initdesk integrate with other tools?** Yes. initdesk includes Linear issue creation and linking, Slack notifications, webhooks, and BYOD custom data panels for internal APIs. Contact support@initdesk.com to request another integration. **Can I display my own data in the ticket panel?** Yes. With BYOD (Bring Your Own Data), you can connect any API endpoint to display custom data directly in the ticket sidebar — customer details, order history, usage metrics, and more. You design the panel using built-in Liquid templates and UI components, and the data is also available to our AI for smarter draft replies. No middleware or custom apps needed. **Can I migrate from my current help desk?** Yes. We can help evaluate the best way to migrate your conversation history, inboxes, and workflows safely. We do not promise a one-click import for every tool yet, but we're happy to review your setup and recommend the best migration path. Contact support@initdesk.com to get started. **Can I cancel anytime?** Absolutely. No long-term contracts. Cancel anytime without fees or penalties.