www.initdesk.comHelp desk and shared inbox
Help desk for the whole team
AI with customer context. One plan, unlimited users.
For software and online businesses of 1 to 15 people, where founders, product, engineering, and operations answer customers too. The price follows ticket volume, so another user costs nothing.
How it works, in minutes
Connect your support addresses, Telegram, and WhatsApp (beta). Unlimited inboxes, so you can separate brands, products, customers, or regions.
Pull in your own data, or connect a service such as AbacatePay. It shows inside the ticket, so you stay on one screen.
Drafts in your voice, summaries, automatic tags, and sentiment. AI drafts, a person sends.
Also in the plan
Help center and chatbot
Articles in a no-code editor, your own domain, and a chatbot that hands the conversation to a person.
Tied to the product
Linear and Jira issues with status sync, Slack notifications, a public API, and webhooks.
Connect ChatGPT or Claude
Use the initdesk MCP (Model Context Protocol) to look up tickets, pull insights, and run everyday tasks.
One plan
From $14.90 a month, with up to 500 valid tickets. Each extra block of 250 tickets adds $6.49.
Valid tickets a month, and the monthly price
Tickets marked as spam do not count. No contract. Cancellation takes effect at the end of the billing period.
No charge per user
- Unlimited users and inboxes. Invite support, product, engineering, and operations.
- Free migration. We look at your current tool and, if it is viable, run the migration at no charge.
- AI included. No charge per reply or per resolution.
“The more we wanted to customize and segment each type of request, the more expensive it got.”
Gabriel Silva, Director at Ahimsa. A B2C e-commerce brand that left Help Scout after 10 years. Help desk cost ~80% lower.