Omnichannel multi-inbox teams
Manage brands, products, regions, or business units in one shared inbox across email, Telegram, and WhatsApp (beta).
Help desk for the whole team
AI with customer context. One plan, unlimited users.
Bring product and operations into every ticket. The price follows your ticket volume, so an extra user costs nothing.
- AI included from $14.90/mo
Built for teams where support is shared work
Your own data beside the ticket
Plan, billing, orders or delivery status from your own API, shown next to every ticket and used by the drafts.
Engineers who answer tickets too
Turn tickets into Linear or Jira issues. Public API, webhooks, and MCP included.
AI that understands your product
Draft replies with the context your team already has
initdesk reads your help docs, ticket history, customer context, and tone of voice before drafting anything.
- Drafts in your own tone, ready to approve
- Summaries, tags, sentiment and next actions
- Turn tickets into Linear or Jira issues
Works with
Bring your own data
Know who you're replying to before you reply
Connect with your internal API and show plan, billing status, order history, usage data, or account details next to every ticket. The AI drafts use the same context, so replies are faster and more accurate.
- Custom rendering
- The same context feeds the drafts
- More accurate draft replies
Let customers self-serve first
Make the help center the front door to support
Publish help docs, add live chat, and let customers find answers before they need a ticket.
- Add live chat to your site with one script tag
- Notion-like editor. No code required.
- Custom domain
- Publishes llms.txt for AI assistants
One plan for the whole team
initdesk includes the shared inbox, AI drafts, help center, live chat, Linear and Jira, and customer context. Nothing is billed per user or per AI reply. Best for:
software teamssmall & medium companiesecommerce
Starts at
$14.90/mo
14-day free trial with no credit card required
Unlimited users
Invite support, product, engineering, and ops.
Shared inbox
Separate brands, products, or business units.
Channels
Email, live chat, Telegram, WhatsApp (beta).
AI workflow
Drafts, summaries, tags, sentiment, and tone of voice.
Help Center + chat
Articles, custom domain, and live chat with AI.
Linear and Jira
Linear and Jira issues, with status sync.
Customer context
Bring your own data into ticket context.
How teams use initdesk
Small teams use initdesk to reduce support cost, keep context in one place, and move customer feedback into product work.
Guides for choosing a help desk
Compare pricing, setup and customer context before your team commits to a heavier tool.
Shared inbox or help desk?
Choose the right level of structure for your ticket volume, channels, and service commitments.
Read the guideCompare Plain with initdesk
Review current pricing, seats, AI credits, setup effort, and customer context.
Read the guideCompare Help Scout with initdesk
See how pricing, AI, unlimited users, migration, and customer context differ.
Read the guideTurn support tickets into Linear issues
Keep customer evidence attached to product work without losing the reply loop.
Read the guide1
Forward your support address to initdesk
Forward your company support domain email and start receiving tickets.
2
AI drafts the reply from your help center and customer data
The AI reads the thread and prepares replies for review.
3
You approve and send, from your own address
See customer data, tags, and history without switching tabs.
Questions, answered
What is initdesk?
initdesk is a help desk for the whole team. It combines a shared inbox, AI drafts with customer context, a help center, live chat, and Linear issues in one tab, so support and product teams work from the same customer context.
How does initdesk compare to other help desk solutions?
initdesk is built for small teams: one plan with unlimited users, AI included, and your customer data beside every ticket. Suites like Zendesk are built for support departments; initdesk is set up by forwarding an email.
Do I need technical knowledge to use initdesk?
No. Forward your company support address to initdesk, name your organization, and start receiving tickets. No technical knowledge required for the basic setup. Check how to get started.
Is there a trial period?
Yes. There's a 14-day free trial with no credit card required. After the trial, if no subscription is active, your organization may move to limited access until you upgrade. Free or trial organizations can later be deleted after the inactivity window described in our Terms of Service.
How much does initdesk cost?
Pricing starts at $14.90/mo and includes up to 500 valid tickets. After that, each additional 250-ticket block adds $6.49/mo. Unlimited users, unlimited inboxes, and AI are included. Tickets marked as spam do not count. Tickets closed as invalid still count. See pricing details.
Does initdesk integrate with other tools?
Yes. initdesk creates and links Linear and Jira issues, sends Slack notifications, and connects to your own systems through the "Bring Your Own Data" plugin. It shows custom customer data in the ticket panel. We also offer a public API, webhooks, and MCP.
Can I display my own data in the ticket panel?
Yes. With BYOD (Bring Your Own Data), you can connect any API endpoint to display custom data directly in the ticket sidebar. Customer plans, billing status, order history, or usage metrics can show up next to the conversation and give AI the same context your team uses to reply.
Can I migrate from my current help desk?
Yes. Migration from Zendesk and Help Scout is assisted and free. We import about 1,000 tickets into a sandbox, you check them, then we run the full import. Request it from Sidebar > Help after you sign up. From other tools, write to us before you start: if the tool has an API, we look at what can be imported; a CSV export can also work. Either way, forwarding your support address brings new conversations into initdesk in minutes. See how the migration works.
Can I cancel anytime?
Yes. There are no long-term contracts. Cancel anytime, with no fees. Cancellation takes effect at the end of the current billing period.