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One plan, unlimited users

Monthly price

$14.90
  • $14.90First 500 tickets
  • 0 × $6.49No extra blocks
  • $0.006 users
Users
6 users, $0.00 extraNo user limit
Tickets a month
Start free trial

14-day free trial, no card. No contract.

How billing works

  1. The price follows ticket volume

    One customer conversation thread counts as one ticket, however many replies it has. Replies, internal notes, AI drafts, and overviews inside it don’t add tickets.

  2. Spam doesn’t count

    Duplicates you merge count as one ticket.

  3. A peak month stays in its cycle

    Each ticket counts once, by the date it was created. A peak month is charged in that cycle only. The next cycle follows your ticket volume again.

Everything included for your whole team

Unlimited users
Everyone who answers customers, even once a week.
Unlimited inboxes
One per brand, product, or business unit.
Channels
Email, AI chat, Telegram, and WhatsApp.
AI features
Drafts a person approves, overviews, tags, and sentiment.
Help Center + chat widget
Articles, custom domain, and AI chat.
Linear and Jira
Issues from tickets, with status sync.
Customer context
Data from your own API, beside each ticket and in AI drafts.
API and MCP
Public API, webhooks, and MCP (Model Context Protocol).
Analytics
Ticket volume, response times, and Help Center searches.

Pricing questions

How does initdesk pricing work?

One plan per organization. It costs $14.90 a month for up to 500 tickets, and each extra block of 250 tickets adds $6.49. Users, inboxes, and AI don’t change the price.

500 tickets
$14.90
750
$21.39
1,000
$27.88
1,500
$40.86
2,500
$66.82
5,000
$131.72

No contract.

What if you raise your prices?
If we ever change our prices, existing customers keep their current price for 12 months, and we announce any change at least 60 days ahead.
Are users really unlimited?
Yes. The price follows ticket volume, so a user costs us nothing to add, and we have no reason to limit them. Everyone who answers customers can be a user, including someone who helps once a week, and the bill doesn’t change when you invite them. The fair-use terms cover abuse, not team size.
Is AI billed per resolution?
No. AI drafts, overviews, tags, and sentiment are included in the plan, with no fee per resolution or per reply. AI drafts, a person sends: a draft goes to a customer after someone on your team approves it.
What counts as a ticket?
One customer conversation thread counts as one ticket, however many replies it has. Replies, internal notes, AI drafts, and overviews inside it don’t add tickets. Each ticket counts once, by the date it was created. Spam doesn’t count, and duplicates you merge count as one ticket. A ticket you close as invalid still counts: invalid is a reason for closing, not for billing.
What happens in a busy month?
The cycle is charged at the step its ticket volume reaches. For example, 501 tickets puts the cycle on the 750 step: $21.39 instead of $14.90. A peak month is charged in that cycle only. The next cycle follows your ticket volume again. Unused tickets don’t roll over.
I run several brands or client accounts. Do I pay once?
Once per organization. Each organization has its own plan, billed by its own ticket volume, with unlimited users, and each one can pay with its own card. One login holds several organizations, so you can run each brand or client separately. Brands that share one team can also be separate inboxes in a single organization, on one plan.
Will I be charged when the trial ends?
No. The 14-day trial asks for no card, so there is nothing to charge. When it ends, the organization may move to limited access until you subscribe from the app. There is no free plan. A trial organization with no team replies for 30 days can be deleted after a notice period; the Terms of Service have the schedule.
Can you move us from Zendesk, Help Scout, or Plain?
Yes. Assisted migration is free, with no volume limit. We import about 1,000 of your tickets into a sandbox first. You check them, then we run the full import, and your trial is extended while it runs. Conversations, customers, tags, attachments, internal notes, users, and ticket status come across; saved replies, macros, and automations don’t by default. Request it from Sidebar > Help in the app. From another tool, contact us first so we can review what can be imported.
Can I cancel, and take my data with me?
Yes. There is no contract and no cancellation fee. Cancellation takes effect at the end of the current billing period, and we export your data on request.

Bring your whole team

Invite support, product, engineering, and ops.

Start free trial

14-day free trial, no card. No contract.

Moving from Zendesk, Help Scout, or Plain? The assisted migration is free. See how migration works