Partner program
Your clients get a help desk for the whole team and pay 10% less, with one plan and unlimited users. You get 20% of what they pay for 16 months, paid every quarter.
How it works
- Who it is for
- Outsourced support teams (BPOs), web and e-commerce agencies, support consultancies, and implementers that set up or run support for other companies. Any country. No tax ID needed to apply.
- What your client gets
- 10% off the list price for 16 months. For up to 500 tickets a month, the price goes from $14.90 to $13.41. The 10% also applies to extra ticket blocks.
- What you get
- 20% of what the client pays each month for 16 months. These are the same 16 months as the client's 10% discount. The rate is the same from your first client. Your share is calculated on the amount paid, after the discount and excluding taxes. At 1,500 tickets a month, your share is $7.35 a month. If the client stays all 16 months at that volume, the total is $117.60.
- When you are paid
- Every 3 months. Quarters follow the calendar, and January to March is paid in April. One larger transfer costs less in fees than 3 small ones. Each payout comes with a statement by email. There is no partner dashboard yet.
- How you are paid
- We pay by bank transfer through Wise. The transfer is in your currency when Wise supports it. Your share is calculated in each client's currency and converted on payout day. Before the first payout, we ask for a US tax form. It's the W-9 for US partners. Everyone else uses the W-8BEN as an individual or the W-8BEN-E as a company. You handle the taxes in your country.
- Minimum payout
- $30.00. A smaller balance moves to the next quarter. Any balance still under the minimum is paid when the partnership ends.
- How a client is linked to you
- Your own page with a sign-up form. Anyone who signs up there gets the 10% automatically and is linked to you. Share it with clients, on social media, or with friends. It works only for new organizations created through your page. Each organization has its own 16 months from its first payment.
- Cost to join
- None. There is no quota at launch.
- After 16 months
- The discount ends, and the client pays the list price from month 17. Your share for that client ends at the same time.
This page summarizes the program. The written terms in your approval email are the ones that apply. The program is a referral arrangement. Partners do not represent initdesk or sell on its behalf.
What does not count
- The organization your company uses for its own support.
- Organizations that you or your company pay for.
- Organizations that have already paid initdesk.
- Your page posted on coupon or deal sites.
- Search ads that bid on the initdesk name, or ads that look like they come from initdesk.
- Referrals where you give the client an extra discount beyond the program's 10%.
A referral that breaks a rule earns no share. If it happens again, the partnership ends.
What you bring to your client
initdesk is a help desk for the whole team: AI with customer context. One plan, unlimited users. The price follows ticket volume, so adding a user costs nothing. Email, WhatsApp, Telegram, and AI chat arrive in one shared inbox. AI is included and never billed per resolution. Migration from Help Scout, Zendesk, or other software is assisted and free after a feasibility review.
Apply to the program
We read every application and answer each one by email. We also write when the answer is no. If you're approved, the email includes the link to your page and the written terms. It takes a few minutes. We don't ask for a tax ID or a company registration number.
Questions about the program
Who can be a partner?
Companies that set up or run support for other companies: outsourced support teams (BPOs), web and e-commerce agencies, support consultancies, and implementers. You can be in any country, and you don't need a tax ID to apply. We read every application and answer each one by email. We also write when the answer is no. Joining costs nothing, and there's no quota at launch.
How much do my clients save?
10% off the list price for 16 months. For up to 500 tickets a month, the price goes from $14.90 to $13.41. That's $1.49 less each month. The 10% also applies to extra ticket blocks. For clients who pay per user today, the plan itself is the larger change. The price follows ticket volume, so adding a user costs nothing. Ahimsa used Help Scout for 10 years. After leaving a per-user plan, Ahimsa reports ~80% lower help desk cost (Gabriel Silva, Director at Ahimsa).
My clients use Help Scout, Zendesk, or other software. Can they move?
Yes. Migration is assisted and free after a feasibility review. Our team imports about 1,000 tickets into a sandbox first, and the client checks them. Then we run the full import. Nothing is sent to their customers. The client's trial is extended while the import runs.
How much do I get per client?
20% of what the client pays each month for 16 months. These are the same 16 months as the client's 10% discount. The rate is the same from your first client. Your share is calculated on the amount paid, after the discount and excluding taxes. For up to 500 tickets a month, your share is $2.68 a month. At 1,500 tickets, it's $7.35. Per organization, these amounts are modest. With 10 organizations at 1,500 tickets, you get $220.50 a quarter. The total depends on each month's volume and how long each client stays. The program suits partners who bring several clients and already work on those clients' support.
What happens after 16 months?
The discount ends, and the client pays the list price from month 17. Your share for that client ends at the same time. Nothing else changes for the client, and there's no contract to renew. Each new organization you bring has its own 16 months.
When am I paid?
Every 3 months. When a calendar quarter closes, we add up what your clients paid and send you 20% the following month. For example, January to March is paid in April. If your balance for a quarter is under $30.00, it moves to the next quarter. Any balance still under the minimum is paid when the partnership ends.
Why every 3 months?
For you and for us, one larger transfer costs less in fees than 3 small ones. The quarter also gives many refunds time to arrive before we pay. If a refund or dispute arrives after we pay, your share of that payment is deducted from your next payout.
How am I paid?
We pay by bank transfer through Wise. The transfer is in your currency when Wise supports it. We calculate your share in the currency each client pays (US dollars, euros, or reais) and convert it on payout day. initdesk is operated by a US company, so we ask for a US tax form before your first payout. It's the W-9 for US partners. Everyone else uses the W-8BEN as an individual or the W-8BEN-E as a company. Taxes on what you receive follow the rules of your country.
How do you know a client came from me?
Through your page. It has a sign-up form, and anyone who signs up there gets the 10% and is linked to you. There's no code to type. Share the link with clients, on social media, or with friends. It works only for new organizations created through your page. The 14-day trial comes first and is free. The 16 months start at the first payment.
Does each organization count?
initdesk has one plan per organization. Each organization created through your page has its own 16 months of discount and share. A client with several brands and one team can also keep each brand as an inbox in one organization. Recommend the setup that fits the client.
What does not count?
Your company's own organization doesn't count, and neither do organizations that you or your company pay for, or organizations that have already paid initdesk. A referral doesn't count if it comes from a coupon or deal site, from search ads that bid on the initdesk name, or from ads that look like they come from initdesk. A referral also doesn't count if you give the client an extra discount beyond the program's 10%. A referral that breaks a rule earns no share. If it happens again, the partnership ends.
What if a client cancels or asks for a refund?
Your share follows what the client pays. If a client cancels, the subscription stops when the paid period ends. After that, your payouts no longer include that organization. If a payment is refunded or disputed, your share of that payment is deducted from your next payout.
Is there a partner dashboard?
Not yet. Each quarter, we email you a statement with what each organization paid and your share. Your page tells everyone who signs up that their organization is linked to you.