Moving from another tool? We run the import.
Assisted migration, free, with no volume limit. You keep answering customers while it happens.
Request the import from Sidebar > Help once you are in.
How it works
Create your organization and forward your support address
New conversations arrive in initdesk in minutes, while your old tool keeps working.
Request the import from Sidebar > Help
Tell us the source tool and the rough volume. We import about 1,000 tickets into a sandbox organization first, so you can check them.
We run the full import
Once you are happy with the sandbox, we import everything into your production organization. Importing 100,000 tickets with attachments can take up to 24 hours. Then you switch the channels off in the old tool.
Without stopping support
Your support address stays the same. Both tools run side by side through forwarding. Nothing is sent to your customers during the import: no notifications, no auto-replies, no automations. Imported tickets keep their original dates, authors and status.
Time and cost
Free. Importing 100,000 tickets with attachments can take up to 24 hours. No limit on volume or history. If your trial runs out while the migration is in progress, we extend it.
Other tools
Assisted migration is ready for Zendesk and Help Scout. Coming from something else? Write to us before you start. If the tool has an API, we look at what can be imported; a CSV export can also work. Forwarding your support address brings new conversations in either way.
Questions about the migration
Will I lose history?
No. We import your conversations with their replies, customers, tags, attachments, internal notes, users, and ticket status. Your knowledge base is copied into your Help Center by the initdesk’s MCP.
Will my customers get odd emails during the import?
No. Nothing is sent to your customers during the import: no notifications, no auto-replies, no automations.
Is there downtime?
No. Your old tool keeps working while we import. New conversations reach initdesk through forwarding, so both run side by side until you switch the channels off.
Can I keep my support address?
Yes. Forward it to initdesk and replies go out from your own address. Nothing changes for your customers.
Who does the work and how much of my time does it take?
We do the import. Your part is to request it from Sidebar > Help, check the sandbox, and tell us to run the full import.
How long does it take and what does it cost?
It is free. Importing 100,000 tickets with attachments can take up to 24 hours. There is no limit on volume or history.
Do saved replies, macros and automations come along?
No, but we can review this on a case-by-case basis.
Do imported tickets arrive open or closed, with the original date?
They keep their original status, dates and authors.
What if my 14-day trial ends mid-migration?
We extend it. The trial does not end while the migration is in progress.
What if I want to leave initdesk later?
Your data is yours. Ask for an export at any time from Sidebar > Help.
I use another tool, now what?
Write to us before you start. If the tool has an API, we look at what can be imported; a CSV export can also work. Forwarding your support address brings new conversations in either way.
Bring your history with you
Assisted migration, free, with no volume limit.
Request your migration after signing up: Sidebar > Help.