Great support requires great context, and that's why we're launching BYOD today: connect any internal API to initdesk and display customer data right next to the conversation.

With BYOD, your team stops switching tabs and starts resolving tickets faster—with all the context they need in one place.

How it works: provide your API endpoint, add authentication headers, and use Liquid templates with built-in UI components to design the perfect sidebar panel. No Zapier. No middleware. Just your endpoint.

AI-ready by default. The data you bring in is automatically available to our AI, making drafted replies more accurate and personalized.