Keep Help Center requests together

Keep every request from your Help Center in one queue. The Help Center origin brings together:

Tickets submitted through forms on articles.
Tickets escalated from AI chat conversations.
Tickets opened from the customer’s panel in the Help Center, when Customer accounts is enabled.

Filter the ticket list by Origin and choose Help Center to see all three sources together. For a queue you can return to, go to Settings > Custom filters and create a filter with Origin set to Help Center.

The origin also appears on the ticket, so your team can see that the request came from the Help Center.