Each teammate can now choose how they receive ticket updates in Settings > Notifications, so alerts match the way they work instead of relying on one organization-wide setting.

You can turn on email and/or push notifications for new tickets and customer replies, and choose how long initdesk should wait before sending notification emails.

Push notifications work in supported desktop browsers, Android, and iOS. To receive mobile notifications, save https://app.initdesk.com to your home screen first.