You can now set a Working language for your organization so the AI overview on each ticket is written in the language your team works in.

initdesk is built for global teams, and global teams still usually share one official working language. Customers can write in any language. Ticket language stays for the conversation and customer-facing drafts. Working language is the shared language for the AI overview associates see.

Admins and account owners can change it in Settings > General. Choose English, Spanish, French, Dutch, or Portuguese (Brazil). Changing the language does not rewrite overviews that already exist. As tickets receive updates, their AI overview is rewritten in the new language.