Enhancement
Fine-grained events for Slack and webhooks
Slack notifications and webhooks now let you choose exactly which ticket events should trigger a message or delivery—so your channels and endpoints stay focused on what matters.
What's New
The following events are now available:
- Ticket created
- Ticket status changed
- Ticket assignee changed
- Customer replied
- Teammate replied
- System replied
- Internal note added
- Ticket resolved
Pick the events you care about when you set up or edit a webhook, and use the same controls in your Slack integration.
