New organizations can start with a 14-day free trial, and after that billing follows the monthly ticket volume handled by the organization, not the number of seats.

We believe support software should encourage collaboration, not make it more expensive. Charging per seat often creates friction around headcount, limits who can access customer context, and makes support harder to scale across founders, support, ops, and product.

With initdesk, you can bring the whole team into the inbox with unlimited users, unlimited inboxes, and AI built into the product, not sold as a separate add-on per resolution. In many real-world scenarios, this can make initdesk up to 90% more affordable than traditional seat-based help desk tools.

Our soft launch ended on March 12, 2026. If you signed up during that period, you keep your 50% lifetime discount and can claim it using the same email address you used to register.