You can now connect Linear to initdesk, create product issues from support tickets, and link customer conversations to the work already happening in Linear.

Support and product teams need a tight feedback loop. With Linear connected, agents can create a new issue from the ticket sidebar or attach a ticket to an existing issue, so bugs, feature requests, and customer feedback stay connected to the conversations that started them.

The issue creation flow supports the details product teams expect: team, status, assignee, subscribers, labels, title, and description. initdesk can also include ticket context and a reference link back to the original support conversation.

You can configure a default Linear team and title prefix in Settings > Plugins > Linear, making issues created from support easier to route and recognize.