See who’s viewing the ticket

Before you start a reply, see who else has the same ticket open. initdesk shows your teammates’ avatars in real time, so you can spot when a colleague is looking at the conversation too. Hover over an avatar to see their name.

Teammate presence helps your team avoid duplicate work in a shared inbox. Check with a colleague before drafting the same answer, offer a second opinion, or agree on who will respond while the other person picks up another ticket.