New Feature
Live chat
You can now add the initdesk Live chat widget to your website, so visitors can get instant help without leaving the page.
Live chat brings your Help Center into a small website widget. Customers can ask questions in plain language, search your published articles, and browse Help Center content directly from the page they are viewing.
The widget is installed with a single JavaScript tag and automatically follows your Help Center branding, including your primary color.
How it works
- Copy your widget snippet from Help Center > Chat widget in initdesk.
- Add the snippet to your siteāmost teams paste it just before the closing
</body>tagāor publish it through Google Tag Manager as a Custom HTML tag (often fastest when marketing owns tagging). - Visitors can open the widget, ask questions, and browse your published Help Center articles.
- Live chat answers using your published Help Center content, helping customers self-serve before they need to contact your team.
