initdesk inboxes now support Channels, starting with Telegram, so teams can manage Telegram conversations from the same place they already handle email support.

Inboxes are no longer limited to a single email entry point. Each inbox now has a Channels area where you can review connected channels, keep email active, and add new ways for customers to reach your team as they become available.

Go to Settings > Inboxes > Channels to connect Telegram to an inbox, or read how Channels work before setting up your first channel.